Refund Policy

At Posh & Present, we stand behind the quality of our curated items. We want you to be completely satisfied with your purchase.

Return Window

You have 7 days from the date you receive your order to initiate a return. Returns must be received within this window to be eligible for a refund.

What Can Be Returned

To qualify for a refund or exchange, items must be:

• Unused and in original condition

• In the original packaging with all tags and packaging materials intact

• Not damaged or altered in any way

Items That Cannot Be Returned

The following items are final sale and cannot be returned or exchanged:

• Gift cards

• Downloadable products or digital items

• Items damaged by misuse or normal wear and tear

• Items without original packaging or tags

How to Request a Return or Exchange

To initiate a return, email hello@poshandpresent.com with the following information:

• Your order number

• Reason for return or exchange

• Photos of the item (if applicable)

Shipping Returns

Return shipping is at the buyer's responsibility. Please use a trackable shipping method and ensure the package is insured. We recommend keeping your shipping receipt for your records.

Refund Timeline

Once we receive and inspect your return, we'll process your refund within 5-10 business days. The refund will be issued to your original payment method.

Exchanges

If you received a damaged or defective item, we'll be happy to send you a replacement at no additional cost. Email hello@poshandpresent.com with photos of the damage, and we'll arrange your exchange right away.

Questions?

If you have any questions about our refund policy, please don't hesitate to contact us at hello@poshandpresent.com.