FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Most orders ship within 2–3 business days and arrive within 5–7 business days. Expedited options are available at checkout.

Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $75.

Can I track my order?
Absolutely. You'll receive a tracking number via email as soon as your order ships.

Do you ship internationally?
Currently we ship within the United States only. International shipping is coming soon.

Returns & Exchanges

What is your return policy?
We accept returns within 7 days of delivery. Items must be unused, in original condition, and in original packaging. See our full Return Policy for details.

How do I start a return?
Email us at cp@poshandpresent.com with your order number and reason for return. We'll get back to you within 1 business day.

Are sale items returnable?
Final sale items are not eligible for return or exchange.

Payment & Sales Tax

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), Shop Pay, Apple Pay, Google Pay, and PayPal.

Is sales tax charged?
Sales tax is collected on orders shipped to Texas addresses, as required by state law. Tax is calculated at checkout based on your shipping address.

Products & Gift Wrapping

Are your products gift-ready?
Many of our items include gift-ready packaging. Look for the gift packaging option at checkout.

Can I include a gift message?
Yes! Add a personalized message at checkout and we'll include it with your order.

Account & Orders

Do I need an account to order?
No account required — you can check out as a guest. Creating an account makes it easier to track orders and save your details for future purchases.

How do I contact you?
Email us at cp@poshandpresent.com or use the contact form on our Contact page. We respond within 1 business day.